Friday 27 March 2009

Where’s Your Trumpet?

Words: 569 Reading time: 1 minute 54 seconds

I recently came across an aphorism of John Maxwell's (Attitude 101 from Nelson Business) who said “life is about 10% of what happens to you and 90% of how you react.”

One obvious implication is that if we choose to react less we will create more room for those things that happen to us. By choosing the events we want to notice we can respond in a considered manner with an outcome in mind, rather than being pulled hither and thither by our emotions in an uncontrolled way affected by random occurrences.

So far so good, but we also need to recognize that our life is often taken up with more than what happens. How much of life is worrying about things that will never happen? John Maxwell seems to have left that out of his reckoning.

Bob Proctor offers the following as an educated guess about the things that worry people:

Things that never happen – 40%;
Things past that can’t be changed by all the worry in the world – 30%;
Needless worries about our health – 12%;
Petty miscellaneous worries – 10%;
Real, legitimate worries – 8%.

And Sir Winston Churchill reminded us of the old man who said on his deathbed that he’d had a lot of trouble in his life, most of which never happened.

Evolution has favoured those people that accentuate the negative. Individuals who vividly recall their previous unhappy experience – or more likely someone else’s – with poisonous toadstools, or an angry grizzly bear is more likely to survive and reproduce successfully.

Consequently, ask anyone to recall the events of the day and they will more easily and more frequently recall the bad happenings than the good. The traffic jam, the delayed train, the stressful meeting, the missed lunch, the extra workload, the broken promises will all figure more prominently and with greater precedence than the safe arrival, the word of appreciation, the delicious dinner and the expectations fulfilled.

Similarly, when asked to list their notable traits most people will denigrate themselves rather than risk blowing their own trumpet. We have been trained to focus much more on our shortcomings than on our virtues.

Evolution is not the only culprit. Home and, in particular, schooling has played a large part. We will probably all recall (there it goes again) the “must try harder” on our report card, what subject it was and who taught that class.

I believe schools could learn much from the adult world, if only they would let themselves learn.

When Andy Murray is practising he is not directed to another sport where his talents are less evident. Steve Gerard is not asked to “try harder” with his goal-keeping. Vanessa-Mae is not admonished to brush up her trombone playing.

When working with my clients we both seek ways to capitalize on their manifest abilities and morph that success into equally promising areas. We do not seek to change a tap washer if the boat is holed below the waterline.

In cataloguing our own qualities it would pay greater dividends, more often, by investing where the returns are already shown to be good, than in wasting time, effort and money reinforcing failure.

We all have different talents and different levels of talent. Maximize your personal returns and give others the scope to maximize theirs by delegating what you are not so good at, or do not enjoy as much.

In international trade it’s known as comparative advantage.

Friday 20 March 2009

Lessons in Staying Positive – #6

Words: 455. Reading time: 1 minute 31 seconds.

The great thing about creative thinking is that apart from a little time and effort it is also free. Coming up with new ideas is essential for any business as it takes them forward and helps them keep ahead of their competition.

The down side of creative thinking is that it can feel scary because it is all about new ideas that have not been tested, where as you could be spending your time working on what you already know and do.

But please remember these two things:

1) What you know may not be working because of the change in circumstances we are already experiencing, or may start to fail at some point.

2) Any new ideas you have will continue to be free up to the point where you consider them good enough to start taking action.

This economic climate could be the time your company makes a massive leap forward, but it will all depend on your willingness to look.

The sixth lesson is: thinking creatively is as valuable in tough times as it is in the good times.

There are always far more options than people think they are; just give yourself permission to explore for a bit.

Creative thinking is essential for a company's development

The best way to do this is to throw all the known rules out of the window for a while and begin exploring the possibilities. For this initial phase accept every idea, however ridiculous it appears. This is not the time for criticism and exclusion. This is the time to get a little wild. Most people get hampered by thinking about what can't be done and who they are not, rather than what they could do and what they could become.

Once you have made the time to look seriously how each idea could be implemented and what that might mean, then you can permit those rational judgements back in to test for practical viability. Oh, and you can get back all the known rules that you threw out of the window for a while, but only if they are really still appropriate.

Strange as it may seem, many more businesses suffer from a lack of imagination than suffer from a lack of cash. Too much capital and it tends to replace creativity. Companies without money must dream, imagine, co-operate and improvise. Companies awash with money try to buy solutions from outside consultants – often with very poor results.

It was as recently as August 2008 that Woolworths revealed they had been working with strategy consultants LEK – after already having spent a small fortune with consultants over the last 5 years on their supply-chain logistics. And they were still outperformed by Wilkinsons, with the inevitable results.

Tuesday 17 March 2009

How Many Pages to Go?

Words: 379 Reading time: 1 minute 16 seconds

There is a well-known anecdote that tells of Mark Twain travelling across America and receiving a telegram from his editor. The telegram says “Need 2 page story in 2 days”. Mark Twain is alleged to have responded “2 page story need 30 days. 2 days can do 30 page story”.

Those of you with some experience of writing will recognize the reason for the apparent paradox immediately.

Thirty pages gives room for rambling paragraphs, non sequiturs and unrelated blind alleys.

To distil a tale into just two pages requires review, reconsideration, revision, redrafting and endless editing if the final result is to retain the essence and carry the narrative.

I see the same pattern with my clients, whether the issues are business or purely personal.

When I first ask them to describe their situation as they see, inevitably I elicit the thirty page story.

That story is confused, with overlapping issues, unfocused worries, inconsequential asides and unsupported assertions. People often describe themselves as being in a gigantic morass, about to be sucked under and drowned by all the circumstances sapping their usual ability to cope.

This is not surprising. Few people feel they have a partner who will just sit and listen – without passing comment, or judgement, or suggesting instant solutions.

And those that do have such a partner rarely take the time necessary to articulate what is going on in their lives. They are too busy struggling to “fix” it without necessarily being fully aware of what it is that needs fixing.

In some ways my role begins by encouraging the client to edit down those thirty pages to something tighter, more focused and much less confused.

Among the more useful questions that direct the client towards the process of paring away the lianas entangling them are:

“So, what is it exactly that you are working on?”

“What would have to happen for you get the outcome you want?”

“What one change would make the biggest difference to you right now?”

“And what one thing could you do to bring that one change into effect?”

The questions are simple, even stark. The answers usually throw up a lot more anguish and take a lot more work to bring into effect.

Hence Twain’s thirty days for a two page story.